Get in Touch With Us
Got a question about a bonus offer, spotted something that needs updating, or just want to tell us about your experience at one of the casinos we cover? This page explains the best way to reach Canada Casinos, what we can help with, and how long it typically takes to hear back.
The Best Way to Reach Us
Email is the most reliable route to our team. Send your message to [email protected] and we will read it in full before replying — no automated ticket loop, no canned response. If your enquiry relates to a specific brand, bonus, or article on the site, mentioning it by name in your message helps us answer faster and more accurately.
We aim to reply within two working days. During busier periods, particularly around new casino launches or major promotional pushes, it may take slightly longer, but every message gets a real reply from someone on the team.
What We Can Help With
- Questions about free spins and bonus terms — If a wagering requirement, spin count, or eligibility rule on a reviewed offer is unclear, ask us to walk you through it before you claim anything.
- Corrections and accuracy checks — Bonus terms, payment options and licensing details at Canadian operators change regularly. If something on the site looks out of date, tell us and we will look into it.
- Suggestions for coverage — Want us to look at a payment method, a specific game category, or a casino brand we have not covered yet? Reader suggestions genuinely shape what we research next.
- Partnership or editorial enquiries — If you represent a casino operator, software provider, or another site and want to discuss a working relationship, introduce yourself and explain what you have in mind.
- Concerns about safer gambling — If you or someone you know is finding it hard to keep gambling under control, say so in your message. We will point you toward independent support resources rather than try to handle this ourselves.
What This Site Does — and Doesn't — Do
Canada Casinos researches and compares online casinos available to players across Canadian provinces, focusing on welcome bonuses, free spins offers, game selection, payment methods and licensing. We do not process deposits, withdrawals or account queries on behalf of any casino — those need to go directly to the operator's own support team, usually reachable through live chat or email from within your player account.
We also don't handle account verification, KYC document checks or complaints about a specific payout. If you're stuck on one of those, your fastest route is always the casino's own support desk, since they hold your account details and we don't.
Why Detail Helps
A short message with the right context gets answered faster than a long one without it. When writing in, it helps to include:
- The name of the casino, page or offer your message relates to
- Whether you're asking a general question, reporting an error, or making a suggestion
- Any relevant screenshot or wording if you're flagging something that looks incorrect
This lets us route your message to the right person the first time, rather than going back and forth over email.
Our Commitment to Readers
Our reviews and rankings, including the ones covering offers like those from non-GamStop casinos in the UK, are built on published operator terms and our own research rather than paid placement. If you think we've got something wrong, or if an experience you've had at a listed casino contradicts what we've written, we want to know — reader feedback is one of the main ways our content stays current.
Thanks for taking the time to reach out. Whether it's a quick question or a longer note, a real person will read it and get back to you.